Which payment methods do you accept?

We currently accept payment via

Visa, MasterCard, Solo, Maestro, Visa Debit, Visa Electron, American Express, Paypal, Apple Pay, Google Wallet

Are my card details secure?

At ClearDOT we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider Braintree.

Security measures include;

  • Validated PCI DSS Compliance
  • Prohibited Data Storage
  • Data Encryption
  • Authentication and session management
  • Secure Access Technologies

Our checkout provider represents industry best practice in online payments. Rest assured that when shopping with ClearDOT, we leave nothing to chance and have your security concerns in mind.

When will I be charged?

We charge your card when your order is dispatched from the warehouse. If payment is via Paypal, payment is taken immediately.

My payment has been declined. Why is that?

If you receive notification that your credit or debit card has been declined, please check that you have entered the correct card details and that your card has not expired. Please also check that you have entered the correct billing address exactly as it appears on your statement. Alternatively, please use a different card. If that fails, please contact the bank that issued the card for further information. Please note that for your own personal privacy, only your bank can tell you why your card has been declined.

Can I amend or cancel my order?

We start processing your order right after you receive your Order Confirmation and cannot take further payment for additions, or refunds for detractions. Therefore, we are unable to make any amendments to your order. There is a very limited window where we may be able to cancel your order. If you would like to cancel your order, please call +44 7593 328708 or email customer.service@cleardot.co.uk and have your order number and relevant details handy. Please note that your statutory right to cancel under the Distance Selling Regulations is not affected.

I forgot to enter my promotional code. Can I be refunded?

From time to time, we may make available a promotional code to use on your order. The promotional code should be entered into the relevant field in the shopping basket prior to placing your order. Unfortunately, we cannot retrospectively add the promotional code to your order or refund the equivalent amount so please do check your order before placing it. In some cases, you may be able to use your code on your next order, so hold onto it. You can only use one promotional code per transaction.

How can I track my parcel?

When your order leaves the warehouse you will be sent a Dispatch email. Within this will be you your tracking number, which you can enter into the relevant courier partner that we are using.

What is ClearDOT’s ‘No Nasties’ policy?

From humble beginnings, ClearDOT has evolved into a natural range of products, all bound together through our careful use of highest quality ingredients from sustainable resources.

On top of which we guarantee;

  • No Parabens (preservatives)
  • No Petrochemicals
  • No Animal Ingredients
  • No Artificial Fragrancing or Colours
  • No Animal Testing

We continue to make all of our products in EU, ensuring local sustainability.

Where can I obtain a full list of product ingredients?

On all our products there is a list of ingredients on the packaging however If there is a specific product, or range of products you would like the ingredients list for, please do email us at info@cleardot.co.uk and we will gladly email you the full list.

How should I store my ClearDOT products?

We would advise that our ClearDOT products are stored in cool, dry environments to ensure they maintain their freshness and efficacy.

What will I receive if I subscribe to the ClearDOT’s newsletter?

You will receive all of the latest updates on new product launches, seasonal offers and promotions.

Do I need an account with ClearDOT to place an order?

Whilst it isn’t necessary to have an account in order to place an order, our members benefit from plenty of account options including order tracking, past order history, marketing options and the ability to store multiple delivery addresses for faster check out. Please note that when ordering you will be prompted as to whether you would like to start an account with ClearDOT online.

Can I store multiple addresses?

Storing multiple addresses is just one of the benefits of having an account with ClearDOT for a fast and efficient checkout. You’ll also be able to quickly update and change your billing and delivery details through the account section.

How do I reset my password?

From the account settings page you will always be able to change your password should you require and in the instance that you might have forgotten your password you can always click the ‘Forgotten My Password’ button when at the login page in order to have a password reset email to your selected email address.

How do I enhance my security when I shop online?

At ClearDOT we endeavour to ensure your personal information is secure when visiting our online store, however, there are additional security measures we advise our customers to adopt in order to enhance online security.

These include;

Ensuring your internet browser is up-to-date with the latest version.
Choosing unique passwords, keeping them private, and changing them frequently.
Investing in a reputable anti-virus software program and ensuring all updates are installed.
If you are ever concerned that you have been the victim of fraudulent activity, contact your bank immediately to ensure your credit cards are cancelled.